![]() Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Skye, Marshall, and Playtime Puppy - Listen, Learn, and Play with One Huggable Little Box - Light Blue. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Paw Patrol Toys - Scooter for Kids Ages 3-5, Self Balancing Kids Toys with Extra Wide Deck & Foot Activated Brake, Choose from Your Favorite Character. You can always contact us for any return question at or call 1800 316 917. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. ![]() You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Based on your own experience with a product, feel free to also offer reviews and feedback on the website for other customers to learn from.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please use these ratings as guidelines, and use sensitivity when purchasing products based on the individuals that you are shopping for. These factors are also considered in labeling a product with a 'best age range.' While many children may enjoy products at different stages of their development, this rating is our suggestion for an age range which will best enjoy the product. Such factors as a child's developmental skill set and toy popularity help determine the enjoyment levels of a product. Toysrus.ca & Babiesrus.ca base "Our Suggested Age" ranges on these manufacturer recommendations, as well as considering which ages will enjoy the product. This suggested age range may be based on what age range the manufacturer recommends will like the product best, or what age range is appropriate based on safety information and restrictions. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount.Ī product's "Manufacturer's Age" range on Toysrus.ca & Babiesrus.ca is provided by the product's manufacturer. This promotional offer may be modified or terminated at any time without notice. This offer is not valid on previous purchases. Discount not applicable with returned merchandise total discount will be deducted from the value of any returned item to which the discount applied. Offer valid only while supplies last and not applicable to canceled orders due to out-of-stock merchandise. Add item to your shopping cart and proceed to checkout to receive discount. If your order contains items that are ineligible for "Free Shipping", you will be charged for those items. On some products, special handling fees may still apply. In these instances, the standard delivery charge will be visible during the checkout process. The shipment of orders to certain remote locations is excluded from these offers. Toysrus.ca offers "Free Shipping" on select items throughout the site. Free Shipping offer excludes all large SHIP ALONE items, such as Strollers, Car Seats, Gym sets, houses, large play sets and bikes, all large furniture items and other select items. Free Shipping applies only to orders with qualifying merchandise greater than $49 and does not apply to gift cards. Any shipping expense over this $20 per order maximum amount will be charged to your order. Offer applies to selected items for delivery by regular standard shipping only and excludes delivery to some remote locations.
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